Refund policy
Our Policy: All Sales Are Final
At Scentfuls, we put our heart and soul into every handcrafted product. Due to the unique, custom nature of our creations, all sales are final. We encourage you to contact us directly with any questions before placing your order.
Damaged or Defective Items
Your satisfaction is our top priority. We will gladly replace any item that is defective or damaged upon arrival. To initiate a replacement, please contact us at info@scentfuls.com within 7 days of receiving your order. We will guide you through a virtual inspection process to evaluate the issue and get a new product out to you as soon as possible.
Tips for a Scent-sational Purchase
- Try a Small Size: We highly recommend ordering a smaller item or travel size first to ensure you love the fragrance before committing to a larger product.
- Read Product Descriptions: Our product descriptions contain important details about our unique scent profiles and ingredients to help you make the perfect choice.
- Contact Us Directly: We are here to help! If you have any questions or concerns, please reach out to us before you order. You never know—a little something extra just might find its way to you prior to your purchase.